Community resources
Community resources
Community resources
Jira Service Management
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Featured Interview with an Expert: Why Scott Checkoway Took Enterprise Service Management to the Cloud
…and what we can learn from it. The Backstory When Scott Checkoway joined DentalXChange as CIO, he found a talented team spending too much of their time maintaining decade-old, on-prem...
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Hello Atlassian Community! I’m excited to share an important update about the next step in our journey to unlock more customization capabilities in the JSM Help Center. We have separated the Help...
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Hi everyone 👋 My name is April, I'm a product manager working on Atlassian Teams. I'm excited to announce that we're publicly releasing our new Team configuration called Managed Teams&n...
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UPDATE 4th March, 2025 After reviewing your feedback here and on JAC, we have decided to enable a global setting where you will be able to set the default behaviour for transition screen comments o...
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Hey Community 👋 In the spirit of the holiday season, we have a very special gift for you: powerful new AI capabilities across Jira Service Management! Below we’ve rounded up a number of new, gener...
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Hello everyone! Welcome to the Jira Service Management Community. 🙌 This community forums group is a home for all JSM users, from beginner to expert, to share knowledge and learn from each other....
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Hello All!! Some months ago (March to be exactly) I have created an automation that reopens a form when certain condition is met. It worked since then until today that it failed with ...
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We're building out three different teams. Team A uses our Help Desk Project, Team B uses the Application Team Project. The end users sometimes don't place tickets into the correct Team's project. I n...
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Hello, I'm new to the Virtual Agent and I'm wondering if there is a way to have it available to ask a user for information without being triggered by a specific intent? My goal is to have it o...
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I have our adapter and cleanse & import jobs automated via Windows task scheduler executing a powershell script as described in the Assets documentation. The adapters job runs great, then later t...
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Hello, currently, users can fill out a form that is attached to a request type. Is it possible to automatically add a specific attachment to the work item when the user fills out the form and the w...
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is it possible to create a hirachie of organisations? E.g. like group-company1-department1-team1 -company2-department2 -department3-team2 -team3 ......
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Hi, we previously added I Microsoft account to direct support request to JIRA, this initially worked but then was removed. I have re-added the account but cannot get emails to come in. We have delete...
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This type of email is sent to these recipients every day. I'm not sure about the purpose of this feature in Jira, as I haven't explored it yet. How should this be resolved? The Helpdesk email is curr...
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Hi. We have Jira on-prem. Users do login via Azure AD. We have some users that was deleted from Jira and added again. Now they can't log into Jira on. Here two of them: Errors: ...
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Hi I want to set up an automation in Jira assets to send an HTTP request each time an Object is updated. The HTTP request should include the updated object's Previous and new attribute values. But I...
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Hi Community, I’m facing an issue where data is correctly retrieved from Discovery, but the import into Assets is taking an unusually long time. Upon investigation, I found that the "Application Se...
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I am hoping someone smarter than me can explain why this second part to the rule fails for me. I tried taking it out entirely and just having a second automation handle all other tickets but th...
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I have been looking up and setting up the automation items for the above mentioned issue, but it is not working properly. Please let us know how to set up the automation. Situation Currently, we h...
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Hello, we are using the "Kanban Board" for our Service Projects. But as we have beside the customer Projects, one Project for several customers I want to group this items by an customer field ...
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Hi, Using JSM - I think I have permissions wrong somewhere, but I can't work it out. When assigning the Reporter as the Customer half my team can only see the internal user accounts, while the othe...
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I recently went through the "Manage project roles and permissions in Jira Service Management" course. It brought up an "Organization" feature. I proceeded to follow the steps to get into Organization...
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When I was looking into setting up this action in an automation, I used my own account to establish the connection. Natural habit. My account is an admin level account, so it worked fine, but lookin...
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Jira service desk currently supports multiple customer support portals within its suite, but not the ability to have a different workflow / ticket type / option type based on customer organization, o...
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I have a field for Point of Contact that needs to also be reflected in the Request Participants field but the automations I've created for this aren't working. I need the users in the Point of Contac...
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Issue: We are trying to use Jira Automation to calculate the duration between two custom Date Time fields ("Actual Start" and "Actual End") on an issue and populate that duration (in minutes) into a...
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We've created an offboarding form. In this form, by checking a box, you can choose the applications from which the account should be deleted. I'd like a new ticket to be created according to a cert...
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Hi, I need to validate a field value integrating the values in Rest API, for example, I create the Code project and when the user is creating a request. I would like to validating if this value...
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I have Service Desk project by the name of "ABC". In that , I have a issue type "General Request" In General Request , I have many fields...two of the fields are Ticket Type and Job Code. Ticket...
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this is an example
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I have users not associated to an organization. I think they were added incorrectly. How do I purge them?
Atlassian Community Events
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| 45 | |
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| 5 |
| Subject | Author | Posted |
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| 4 hours ago | ||
| Tuesday | ||
| Tuesday | ||
| April 8, 2025 3:50 PM PDT | ||
| April 6, 2025 6:50 AM PDT |
