Community resources
Community resources
Community resources
Jira Service Management
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Featured Interview with an Expert: Why Scott Checkoway Took Enterprise Service Management to the Cloud
…and what we can learn from it. The Backstory When Scott Checkoway joined DentalXChange as CIO, he found a talented team spending too much of their time maintaining decade-old, on-prem...
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Hello Atlassian Community! I’m excited to share an important update about the next step in our journey to unlock more customization capabilities in the JSM Help Center. We have separated the Help...
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Hi everyone 👋 My name is April, I'm a product manager working on Atlassian Teams. I'm excited to announce that we're publicly releasing our new Team configuration called Managed Teams&n...
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UPDATE 4th March, 2025 After reviewing your feedback here and on JAC, we have decided to enable a global setting where you will be able to set the default behaviour for transition screen comments o...
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Hey Community 👋 In the spirit of the holiday season, we have a very special gift for you: powerful new AI capabilities across Jira Service Management! Below we’ve rounded up a number of new, gener...
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Hello everyone! Welcome to the Jira Service Management Community. 🙌 This community forums group is a home for all JSM users, from beginner to expert, to share knowledge and learn from each other....
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As I continue to build out portal categories, I have been wondering when should I be using Forms? I know when you need to make some fields dynamic, you need to use forms. However if I don't need them...
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I am starting to look into the Virtual Service Agent options in our Service Desk. I like the idea of a chat that scans our Knowledge Base, which is already extensive. The issue I am running in...
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We are software company with many clients. We have implementation projects with our clients and a service desk for after they are live. In theory, we should use JSM and the service portal to t...
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Hello, I have a confluence space which has our complete product documentation well structured into folder, pages and sub-pages. After linking the space to JSM, the result was not what I expected. ...
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Hi there, I'm new to Jira Service Management and hopping someone can help me with this. I want to prevent just anyone from creating new accounts in the help center. The goal is to limit it to our ...
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Hello! I am very beginner and I am trying to solve my problem. I am not able to copy fields from a project to another one. Here is my scenario. Request is made in project #1 with a form.&...
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Hi, I'm new at using the data manager in the Assets feature. I managed connect Intune using the INtune connector and collecting data about the client and client HW (like available storage in bytes ...
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Hi, I have objects (instances) assigned to an object type (for example: "apple A" assigned to "apples"). I want to now move the object type "apples" underneath an object type called "fruit", and ha...
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Trying to consolidate tasks, change requests, and some support requests into an easy to understand timeline and capacity view that’s based on hours assigned in a given timeframe per agent. I’ve foun...
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I'm searching for the ways to enchance the Jira performance. Sometimes my system has slowdowns and it is caused by Connection pools and pools' configuration. I can increase the pools number to 40 as...
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Filter all assigned Work Items of the current user using a dynamic filter with the custom group pick
Hello, Currently, we assign Work Items to specific Groups. Each group is associated with a custom field, Service Desk Group, of type Asset Object called Assignment Groups in...
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1.If i have already updated the customer details field for a particular customer and if the same customer raises a new ticket whether the customer details which i have entered already will auto popul...
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Installer downloads for JIRA SM version 6 to 9 are missing in the download archives. I checked JIRA core and same versions are available. Are they removed or there is a maintenance/bug happening?...
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I am importing compute objects from Data Manager into a schema in Assets. One of the object types in the schema tree if the full os version which is an attribute of the host systems. I'm having an is...
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Hello! I am creating an Epic with a series of stories that block one another. I'd like to use automation to schedule these issues. I have ten tasks, blocked by one another. The first task blocks th...
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I'm working with Jira/JSD 9.12.x Assets, with ScriptRunner 8.45.0 I have an Asset Object that has an attribute of type Status. In an Automation Rule I have successfully used the action "Look...
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Hello All!! Some months ago (March to be exactly) I have created an automation that reopens a form when certain condition is met. It worked since then until today that it failed with ...
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We're building out three different teams. Team A uses our Help Desk Project, Team B uses the Application Team Project. The end users sometimes don't place tickets into the correct Team's project. I n...
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Hello, I'm new to the Virtual Agent and I'm wondering if there is a way to have it available to ask a user for information without being triggered by a specific intent? My goal is to have it o...
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I have our adapter and cleanse & import jobs automated via Windows task scheduler executing a powershell script as described in the Assets documentation. The adapters job runs great, then later t...
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Hello, currently, users can fill out a form that is attached to a request type. Is it possible to automatically add a specific attachment to the work item when the user fills out the form and the w...
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is it possible to create a hirachie of organisations? E.g. like group-company1-department1-team1 -company2-department2 -department3-team2 -team3 ......
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Hi, we previously added I Microsoft account to direct support request to JIRA, this initially worked but then was removed. I have re-added the account but cannot get emails to come in. We have delete...
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This type of email is sent to these recipients every day. I'm not sure about the purpose of this feature in Jira, as I haven't explored it yet. How should this be resolved? The Helpdesk email is curr...
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Hi. We have Jira on-prem. Users do login via Azure AD. We have some users that was deleted from Jira and added again. Now they can't log into Jira on. Here two of them: Errors: ...
Atlassian Community Events
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