Welcome @grace wooten
To cancel a subscription for a product or paid app:
Go to admin.atlassian.com/billing. Select your billing account if you have more than one.
Select Subscriptions, find the subscription you want to cancel, and select Manage.
Select more actions > Cancel subscription, then review and confirm your cancellation.
+1 Nikola! Providing some further documentation that may be helpful, too:
https://support.loom.com/hc/en-us/articles/360002244518-How-to-downgrade-cancel-your-Loom-plan
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